The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Project Officers to join the National Service Delivery Branch is assisting with delivering high a quality of Customer Service to Participants of the Scheme.
Labour Hire hourly rate contract spanning 12 months with the opportunity to extend. APS3 level role paying an hourly rate of per hour + Superannuation, to be based out of our client's Mt Pleasant QLD location.
About the role
The APS3 Support Officer is a team membership position and is responsible for setting priorities and
managing workflow for their role and producing work that is subject to regular monitoring by more senior
positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including
some basic research and analysis activities
Responsibilities will include
1. Managing and resolving participant matters by actioning planning tasks as per the relevant Act
2. Providing counter/reception support for the local office including participant enquiries in the self-help
3. kiosks and online support.
4. Resolving customer enquiries, providing information and/or referring customers to appropriate
5. government or community services.
6. Managing the team shared email inbox, appointments and telephone enquiries
7. Coordinating appointments with the use of Agency office facilities and ensuring facilities are
8. accessible for participants
9. Undertaking research and investigation activities and preparing associated reports and
10. correspondence
11. Undertaking a range of data entry activities and ensuring follow up is completed
12. Receiving and recording complaints and other feedback in the Business systems
About you
13. Australian citizenship is a requirement to be eligible for this position
14. Excellent attention to detail
15. Highly proficient written & verbal communication skills
16. Strong business acumen
APPLY
Submit your resume, or for further information please contact