Healthcare IT Specialist
The role of a Healthcare IT Specialist is to ensure the successful deployment of healthcare systems by providing technical expertise and support. This includes contributing to product implementation, requirements scoping, field design documentation, and change request testing.
This specialist will spend up to 50% of their time working directly from customer sites and other offices, acting as an expert resource for customers. They will be expected to communicate and prioritize customer requirements to other areas of the business.
Responsibilities:
* Liaise with customers to understand their work processes and requirements.
* Implement healthcare systems in a manner that suits customer business needs and follows established methodologies and processes.
* Conduct training, product demonstrations, and workshops as required.
* Implement and control change management requests from clients.
* Deliver successful application implementation phases.
* Be a Subject Matter Expert (SME) for healthcare system implementations.
* Work with customers to identify potential changes within the parameters of the product.
Required Skills and Qualifications:
* Understanding and experience with Hospital Information Systems, Patient Administration Systems, and Clinical Information Systems.
* Clinical or Patient Administration System experience preferred.
* Knowledge of Health Informatics standards, reporting requirements, and legislative controls.
* Aptitude for problem-solving and using technology to improve processes.
* Experience in implementing product solutions.
* Solid grasp of computer systems, software development methodology, and computer networking.
* Ability to handle multiple tasks simultaneously and within tight time constraints.
* Proven ability to think laterally and come up with innovative solutions for software product implementations.
* Ability to make independent recommendations for successful software product implementations.
* Proven ability to work through problems with different customer groups achieving positive outcomes.
Education and Training:
* Health Information or Clinical University Degree.