Customer Service Consultants - Multiple Opportunities
Make a Difference, Every Day - Multiple opportunities to join one of Australia\'s biggest banks based in Ipswich! (Digital & Phone) - Multiple Opportunities!
Are you passionate about helping people?
Do you thrive in a quick-paced, team-oriented environment where your contributions directly impact customer satisfaction?
If so, we\'re looking for enthusiastic and dedicated Customer Service agents to provide exceptional support to customers through both digital channels (messaging, email) and over the phone.
This is a 3-month temporary contract on a full-time rotating roster (Monday–Sunday) with penalty rates for weekends and overtime.
This is your chance to be the voice of the brand, connecting customers with the solutions they need and provide exceptional customer experience.
What you\'ll be doing:
- Be the friendly, helpful voice (or keyboard!) that guides customers through their banking journey.
- Tackle inquiries with confidence, providing accurate information and efficient resolutions.
- Use your excellent communication skills and empathy to build lasting relationships with customers.
- Educate and encourage customers to utilise self-service and digital channels, making their lives easier.
Why you\'ll love this opportunity:
- Know that you\'re making a real difference in a customers\' financial well-being.
- Enjoy a fast-paced, supportive team environment where you\'ll learn and grow.
- Genuine opportunity for extension based on performance and business needs. This is a fantastic way to get your foot in the door with a leading financial institution!
- Be part of a company that values collaboration, innovation, and a commitment to our communities.
- Solid hourly rate, penalties for overtime, and friendly rotating roster hours.
Who we\'re looking for:
- Customer service minds that are passionate about helping people!
- Excellent communication skills (written and verbal).
- A positive attitude and a genuine desire to help others.
- Strong computer literacy and the ability to navigate multiple systems
- Resilience and adaptability in a fast-paced environment.
- Experience in a contact centre environment (preferred, but not essential).
- Customer service experience is preferred but not essential.
- Full working rights for the duration of a 3 month contract.
Ready to Join the Team?
If you\'re a motivated and customer-focused individual looking for a rewarding opportunity, we encourage you to apply! Click the "Apply Now" button below to submit your application.
We have multiple opportunities available, so don\'t delay!
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years\' experience do you have as a Customer Service Representative?
- Do you have customer service experience?
- Have you worked in a call centre before?
- How much notice are you required to give your current employer?
- Do you have a current Police Check (National Police Certificate) for employment?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as a Customer Service Representative
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📌 Customer Service Consultants - Multiple Opportunities
🏢 Smaart Recruitment
📍 Queensland