Transform Your Career with a Leading Renewable Energy Company
Job Description
We are seeking an exceptional Customer Service Manager to lead our customer service team and drive outstanding results. As a key member of our team, you will be responsible for developing and implementing customer service strategies that enhance satisfaction and retention.
Your primary focus will be on leading a high-performing team, mentoring staff, and ensuring seamless communication with customers. You will also be responsible for monitoring key performance indicators (KPIs), such as response time, first-call resolution, and net promoter score, and providing regular reports to management.
Required Skills and Qualifications
* At least 5 years of experience in a customer service role, preferably in the energy sector
* Proven leadership skills, including supervision, performance management, recruitment, and training of team members
* Excellent written and verbal communication skills
* Familiarity with systems, including CRM and phone systems
* Positive attitude, enthusiasm, and a proactive approach to problem-solving
Benefits
Join a dynamic and growing company that values innovation, sustainability, and customer satisfaction. Enjoy a competitive compensation package, comprehensive training, and opportunities for career growth and development.
Others
This is a fantastic opportunity to make a meaningful impact in the renewable energy sector. If you possess the required skills and qualifications and are passionate about delivering exceptional customer experiences, we encourage you to apply.