Job Description:
As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with their solar and battery systems. Your role will involve providing exceptional customer support, ensuring timely responses to inquiries, and maintaining a fun-loving and helpful nature.
Key responsibilities include analyzing system performance, troubleshooting complex issues, working closely with tier 2 and tier 3 support teams, keeping CRM up-to-date, and refining customer experience processes.