**About the Role**
As Digital Product Owner within our mobile banking team, you will be focused on helping to build exceptional customer experiences within one of our mobile app squads. You will play a key role in helping to define the roadmap, setting the vision and reacting to customer feedback, analytics insights and product insights to help shape the future of mobile banking for the Bank of Queensland group.
**About you**
- You will be required to gather information in order to understand customer needs and objectives. You will work closely with various business areas including innovation, architecture, product, marketing and other teams to execute and delivering leading digital solutions.
- You are across the epics, features and user stories that relate to customer and digital, raising changes and feedback and making day-to-day decisions on design and build aspects
- The digital product backlog and planned releases are aligned with the business roadmap outlined by the company strategy, as well as the digital roadmap.
- Review and evaluate customer needs, expectations and issues by conducting and participating in Ui/UX design thinking workshops, and analysing product reviews, customer data and web/mobile analytics
- Conduct ideation sessions with various stakeholders groups and convert ideas into customer deliverables, identifying and defining enhancement opportunities along the way
- Working with all stakeholders to prioritise the backlog and plan customer releases
- Track and improve the performance of the digital solutions delivered
**What will set you apart**
- Experience in leveraging customer insights to build and develop tailored, innovative and differentiated products and solutions
- 5+ years' experience working in an Agile delivery environment as a Digital Product Owner, Product Manager or Business Analyst within financial services
- The ability to prioritise effectively to maintain a manageable workload for teams and maximise customer value delivery.
- Excellent stakeholder management skills with strong ability to explain and articulate requirements.
- Proven experience in building and maintaining relationships across the business to drive product development and growth
- A combination of technical aptitude/judgement, commercial acumen and product management skills
**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ02157