Role Summary
As a Medical Secretary, you will be the warm and welcoming face of our centre, ensuring every patient's journey is smooth, supportive, and seamless. This is a part-time, permanent opportunity.
This role involves being the friendly first face to greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
You will manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
Maintain top-notch attention to detail when entering patient information, processing billing, and managing patient records.
Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
Safeguard confidential patient information and ensure accurate management of medical records.
Help our Workplace Health & Safety Officers carry out their roles and promote Icon's vision and values across everything you do.
Key Responsibilities
* Be the Friendly First Face: Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
* Keep Things Running Smoothly: Manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
* Precision in Action: Maintain top-notch attention to detail when entering patient information, processing billing, and managing patient records.
* Guide Patient Journeys: Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
* Handle Sensitive Information: Safeguard confidential patient information and ensure accurate management of medical records.
* Be a Pillar of Support: Help our Workplace Health & Safety Officers carry out their roles and promote Icon's vision and values across everything you do.
Required Skills and Qualifications
* Strong Organizational Skills: You can manage your time like a pro, juggling multiple tasks while staying calm and collected.
* Exceptional Communicator: Your ability to connect with patients, carers, and colleagues helps build trust and ensures seamless communication.
* Tech-Savvy: You're proficient in Microsoft Word and Excel, and ready to tackle administrative tasks with ease.
* Client Service Superstar: You're passionate about providing exceptional service, creating a positive experience for every person you interact with.
* Experience in Administration/Secretarial: You've worked in an administration environment before and understand the importance of getting the details right (highly regarded but not essential for the right candidate).
Benefits
* Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
* Competitive Remuneration & Professional Development: Structured career pathway and competitive pay.
* Rewards & Recognition: Part of a valued rewards program that acknowledges your hard work.
* Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
* Novated Lease Options: Vehicle financing through our partner RemServ.
* Paid Parental Leave: Paid parental leave as a permanent employee.
* Wellness Support: Resources to balance psychological and physical health.
* Global Opportunities: Explore international opportunities as part of Icon's expansion.
* Middleton Scholarship Program: Internal scholarship to support professional development.
We're excited for you to join us At Icon, build relationships that matter. Apply now because at Icon, you can. Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases. Certain roles may require evidence that the candidate has been vaccinated against or is not susceptible to specified VPDs.