Job Title: Operations Manager
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As an Operations Manager, you will lead the day-to-day activities of a dedicated team who provide an essential service in the transportation, storage, customization, and preparation of customer vehicles.
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The key responsibilities include managing operational activities, processes, and systems to ensure compliance with customer contractual obligations and nominated service standards. Additionally, you will coach and develop your team to ensure high levels of safety, compliance, accuracy, productivity, performance, and continuous improvement.
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You will review regular performance reports, focusing on actions to improve cost/vehicle, utilization, and empty running. Furthermore, you will coordinate vehicle and equipment maintenance and control, including ongoing reporting and proactive management of vehicle and equipment maintenance.
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Another crucial aspect of this role is ensuring timely completion of transit damage non-conformance reporting and driving improvement and remedy to root cause. You will also liaison with customers, either directly or through direct reports, ensuring customer service expectations are being met through continuous feedback mechanisms.
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In addition, you will support risk management, quality, and SCA activities to achieve legislative and/or CEVA standards.
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Requirements:
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* Experience: In supervising operations within the transport industry.
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* Awareness: Of Chain of Responsibility, planning, and allocation/manufacturing.
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* Knowledge: Of metro and regional areas within the Far Northern QLD and major road networks in Australia.
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* Capability: To coach, develop, and engage an operational team.
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* Skillset: Good written and verbal communication, customer service/management, and influencing/negotiation skills.
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* Trait: Sound troubleshooting/problem-solving capability, commercial acumen, and numeracy skills.
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* Proficiency: Basic-intermediate experience in MS Office applications and capable of learning new systems, software, and technologies.
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We Offer:
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A dynamic work environment that values innovation, teamwork, and personal growth. Our team members enjoy competitive compensation packages, comprehensive training programs, and opportunities for career advancement.
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