We're looking for an motivated Scheduler to join our growing Plumbing and Electrical team.
This is a busy, hands-on role where you'll be responsible for booking and coordinating daily jobs, managing schedules for our field experts, and being the main point of contact between property managers, tenants, owners and our trades team.
This role plays a key part in keeping our day-to-day operations running smoothly and ensuring our customers receive the professional, reliable service Shark is known for.
Key Responsibilities
Schedule and coordinate daily plumbing and electrical jobs across multiple locations
Liaise with property managers, tenants, owners corporations, and internal teams
Manage job bookings, urgent requests, and schedule changes throughout the day
Monitor job progress and proactively resolve scheduling conflicts or delays
Ensure accurate job information, notes, and updates are recorded in ServiceM8
Create efficient daily routes for field technicians
Handle incoming calls and general office administration
Maintain a calm, solutions-focused approach in a high-volume environment
Build strong working relationships with our expert trades team
About You
Previous experience in scheduling, coordination, or operations within trade services, plumbing, electrical, or property maintenance
Strong organisational skills with the ability to manage competing priorities
Confident communicator, comfortable dealing with property managers, tenants, and tradespeople
High attention to detail and strong administrative skills
Practical, proactive, and solutions-focused mindset
Comfortable using modern systems and tools, including AI-enabled features that improve efficiency
Experience with ServiceM8 or similar trade job management software (highly regarded)
About Us
We are the preferred maintenance Plumbing and Electrical company for over 100 real estate agencies, servicing areas from Kingscliff through to Caboolture.
We receive approximately 900 work orders per month.
Our Values
Build meaningful relationships
Be a team player
Efficiency through innovation
See the future
Get a little bit better each day
What We Offer
Fun, energetic, and supportive team environment
Office-based role in Palm Beach, close to the beach
Clear opportunity for career growth and development
Monthly education and training
Quarterly social events
Work for a company with purpose, strong values, and shared goals
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