Job Title: Field Product Support Engineer
The successful candidate will play a key role in promoting our products and services to existing and potential customers. They will work closely with colleagues to optimise tyre selection and use of our product offerings to satisfy customer requirements.
About the Role:
- Promote our products and services to existing and potential customers
- Work with colleagues to optimise tyre selection and use of our product offerings
- Conduct presentations or technical training on our products for customers or personnel
- Troubleshoot technical and operational issues for customers and personnel
- Identify new product and product improvement opportunities
- Plan, organise, conduct and summarise field trials of new and current products
- Assist the sales team to monitor and maintain tyre performance guarantees and product warranties
- Develop and maintain a database to improve market intelligence
- Assist sales personnel in forecasting, planning and strategy of tyre and product sales
- Initiate and implement process improvements and automation
About You:
- Tertiary qualifications in engineering or a related discipline
- Experience or exposure to technical support within OTR tyres or heavy industry
- Demonstrated ability to analyse problems, think critically and provide effective solutions
- High level data analysis and manipulation skills
- Strong commitment to safety of yourself and others
- Patience and flexibility for frequent travel (25-40%)
- A valid driver's licence
- Current work rights in Australia
Benefits:
- Competitive salary and career development within the global business
- Fully maintained company vehicle available for private use
- 5 days extra leave every year after 2 years of employment
- An extra 5 days leave as a one off at each 5 year employment milestone
- Health checks and free flu shots
- Product discounts on our tyres
- Additional benefits and staff discounts