**How will I help?**
As part of the Mortgage Operations team, you will be paramount to helping contribute the delivery of Westpac's vision by responding to and resolving a variety of requests and enquiries from our 3rd Party network (brokers) via written and verbal means as part of the credit assessment process.
**What do I need?**
Ideally, you will be knowledgeable of the products we have on offer and have credit assessment experience but most importantly, you will a strong commitment to customer satisfaction and a keen interest in building a career with us.
**In addition, the below requirements will also be highly regarded**:
- Strong administrative skills, able to assess and analyse various documents and follow processes and policy, within a highly compliant environment
- You describe yourself and resilient and adaptable
- Strong attention to detail with the ability to identify and investigate errors
- Confident communicator - both written and verbal - able to build professional partnerships with internal and external customers
**What's in it for me?**
We want you to love what you do - and where you do it. You'll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.
**What's it like to work there?**
When you join, you'll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it's what we do, who we are and why we come to work every day. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility
**How do I Apply?**- The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.