Aquatic program supervisor (parramatta)

The Aquatic Program Supervisor will manage the day‐to‐day operations of Aquatic Programs at Parramatta Aquatic Centre, ensuring high‐quality service, safety and efficient program delivery.

Key Responsibilities

• Assist and complete delegated administrative tasks, including class consolidation and maintaining occupancy and enrolment KPIs.
• Supervise instruction of water familiarisation, learn‐to‐swim, safety and squad classes delivered by casual swim instructors, and provide instruction when required.
• Supervise, liaise with, coordinate and regulate the activities of swim instructors, providing feedback, training and support.
• Work with the Customer Experience team to process enrolments and payments for swim programs and compile necessary records and receipts.
• Administer facility transactions and programs, and actively maintain the Customer Record Management platform, guiding and training staff, customers and contractors in its use.
• Assess and determine the grading and allocation of class levels and times.
• Assess and determine the suitability of current swim instructors.
• Assist in developing and delivering an in‐house training plan for all aquatic programs staff.
• Promote teamwork across the facility and demonstrate positive communication through collaborative work practices and knowledge sharing.
• Actively participate in professional development training sessions, both internally and externally, mandatory training and all relevant team meetings.
• Ensure programs are taught with an emphasis on safety and contain the teaching elements/methods outlined in the swimming program.
• Regularly assess student progress, including liaising with parents and offering feedback.
• Ensure consistent high levels of communication, public relations and customer service to all swim school customers, including effectively resolving complaints and suggestions.
• Complete program‐related reports as requested by facility leadership.
• Communicate regularly with the Aquatics Program Coordinator and facility leadership team regarding all aspects of the facility's programs.

Flexibility and willingness to work a 7‐day rotating roster across multiple facilities.

About you

• Current Australian Teacher of Swimming and Water Safety qualifications.
• Current Australian First Aid (Level 2) and CPR Certificate.
• NSW Working with Children Check.
• Minimum 2 years' experience in swim school supervision.
• Minimum 3 years' experience in qualified swim teaching.
• Experience in customer service, particularly in an aquatic or fitness environment.
• Knowledge of leisure facility software.
• Well‐developed communication, negotiation and dispute resolution skills.
• Experience working with diverse communities.
• Proven leadership skills with the ability to handle difficult clients and solve problems quickly and efficiently.
• Ability to work in harmony, gaining cooperation and assistance from a broad cross section of individuals, groups, organisations and staff.

Preferred qualifications

• Current Australian Teacher of Infant and Preschool qualification.
• Current Australian Teacher of Adults qualification.
• Current Australian Teacher of Competitive Strokes qualification.
• Current Australian Teacher of Access and Inclusion qualification.
• AUSTSWIM and Royal Life Saving Swim Teacher Assessor.
• Pool Lifeguard License.

What's on offer

• 6‐month part‐time term contract opportunity (till 30th April 2025).
• 21 hours per week.
• Attractive annual remuneration from $80,284 to $88,414 plus 11.5% superannuation (Pro‐Rata).
• 14 weeks paid parental leave.
• Access to Long Service Leave after 5 years.
• Central Parramatta location (public transport at our doorstep).