Our team is looking for a dedicated Customer Support Specialist to join our crew. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional support and guidance throughout their Cubiko journey.
We are seeking a highly motivated and results-driven individual who is passionate about delivering outstanding customer experiences. If you have a proven track record of providing top-notch support and have a knack for building strong relationships with customers, we want to hear from you!
As a Customer Support Specialist, your primary responsibility will be to provide timely and effective support to our customers via multiple channels, including phone, email, and chat. You will also be responsible for escalating complex issues to the relevant teams and collaborating with colleagues to resolve customer queries efficiently.
Key responsibilities:
* Provide exceptional customer support via phone, email, and chat
* Educate customers on how to get the most out of Cubiko
* Escalate complex issues to relevant teams and collaborate with colleagues to resolve customer queries
* Contribute to the development of knowledge base content and training resources
* Present training sessions to customers through live webinars
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A passion for delivering exceptional customer experiences and a willingness to learn and grow with our company will be essential in this role.
What We Offer:
In return for your hard work and dedication, we offer a competitive compensation package, comprehensive training and development opportunities, and a collaborative and dynamic work environment.
Join us in our mission to make practice life healthier, for everyone!