**DESCRIPTION**
We are seeking for a talented **Service Advisor** to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha.
Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha.
This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:
+ Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
+ Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
+ Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
+ Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
+ Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
+ Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
**RESPONSIBILITIES**
To be successful in this role you will need the following:
+ A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
+ Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
+ Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
+ Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
+ Robust attention to detail and experience managing complex workflows and documentation requirements.
+ Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
+ Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
**QUALIFICATIONS**
Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2416376
**Relocation Package** No
Required Skill Profession
Other General