The role of Service Delivery Officer involves collaboration as part of a dynamic team to deliver comprehensive services across the region. The position plays a vital role in delivering outstanding service quality.
Key Responsibilities
* Conciliate consumer-trader disputes, ensuring fair outcomes for all parties involved.
* Provide accurate information, advice, and services to clients through timely and professional communication channels.
* Retrieve relevant information from databases and issue certificates and permits as required.
* Manage financial transactions in accordance with government legislation and associated policies, maintaining accuracy and attention to detail.
* Process regional business forms, undertake retrievals and filing, and provide administrative support duties as needed.
* Conduct compliance inspections of less complex trading environments, identifying areas for improvement and contributing to a safer marketplace.
* Foster strong relationships with key stakeholders through promoting industry and community engagement activities.
This is an ongoing opportunity. Work is licensed under a Creative Commons Attribution 3.0 Australia License.