Posted on behalf and authorised by Paradise Links Resort Port Douglas.
At Paradise Links Resort Port Douglas, a tropical getaway resort situated in Port Douglas QLD, we are looking for a receptionist to join our team. The role involves managing guest reservations and enquiries, handling check-ins and check-outs, and providing professional front-desk support to ensure a smooth and welcoming experience for all guests.
Key responsibilities include:
* Make resort reservations and provide accurate quotes to guests
* Respond to guest enquiries in person, by phone, or electronically
* Welcome guests and manage check-ins and check-outs
* Answer telephone calls and provide information as required
* Process payments and issue receipts
* Assist guests with booking tours and coach transfers
* Liaise with management, maintenance, and housekeeping teams to ensure an exceptional guest experience
Requirements:
* Excellent communication and interpersonal skills
* Strong customer service focus with a friendly, professional manner
* Good organisational and time management abilities
* Proficiency in using booking systems (i.e., Resly) and standard computer applications
* Attention to detail and ability to multitask in a fast-paced environment
* Flexibility to work weekends and public holidays.
* Minimum 1 year of relevant professional experience.
The role will be on full-time basis.
Salary: $65,000 / $72,000 based on experience and skills.
Australian citizens and permanent residents will have priority; in your cover letter please specify your citizenship/visa status.
Job Type: Full-time
Pay: $65,000.00 – $72,000.00 per year
Experience:
* Front desk/ customer service: 1 year (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person