Job Description:
The primary function of this position is to oversee and manage the fleet of drivers and sub-contractors ensuring that all freight is delivered on time and according to customer requirements.
Responsibilities:
* Scheduling and controlling activities related to arrival, departure, loading and unloading of rail, road, and ship-related fleet.
* Assisting with day-to-day management of transport requests to ensure all deliveries and pickups are completed in line with operational strategy and contractual agreements.
* Coordinating scheduling and control of fleet to achieve maximum safety, efficiency, and availability to meet schedule demands and company objectives.
* Developing and maintaining excellent customer relations to ensure drivers and equipment are presented in a professional manner and customers are aware of freight movements and expected delivery times.
Requirements:
* Customer Service Orientation: Demonstrated understanding and strong curiosity about our customers and what adds value to them.
* Ability to Apply Logic and Experience: Timely and sound judgments based on experience and logic.
* Excellent Time Management, Planning and Organisational Skills: Ability to prioritize tasks effectively and manage time efficiently.
* Problem Solving and Decision Making: Consideration of a broad range of internal and external factors when solving problems and making decisions.
* Microsoft Office Suite Expertise: Proficiency in Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint.
* Attention to Detail: High attention to detail and ability to meet deadlines within a time-pressured environment.