Guest Experience Specialist
We are seeking a charismatic Guest Experience Specialist to join our team. As the first point of contact for our guests, you will be responsible for creating a seamless and memorable experience from check-in to check-out.
Key Responsibilities:
* Welcome guests with genuine care and ensure a smooth check-in process
* Support IHG One Rewards members and returning guests with personalized service
* Handle bookings, payments, and enquiries efficiently and effectively
* Anticipate guest needs and share local recommendations to make their stay unforgettable
What We Are Looking For:
* A friendly, confident personality with strong communication skills
* A passion for problem-solving and creating great guest experiences
* Computer literacy and comfort with fast-paced environments
* Previous hotel or customer service experience is a plus — but your attitude matters most
What's in It for You:
* Competitive pay and great hotel perks worldwide
* Full uniform and on-the-job training
* A supportive, inclusive team that values you for who you are
At IHG, we are committed to welcoming everyone and providing equal employment opportunities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We believe that to work well, you need to feel well — both inside and outside of work. Through our myWellbeing framework, we support your physical, emotional, and social wellbeing. Apply today and take the first step towards a rewarding career with us.