ABOUT THE COMPANY
This company is a growing leader in water infrastructure and management services, dedicated to delivering safe, reliable, and sustainable water supply, wastewater, and stormwater services across urban and regional NSW. They focus on innovation, environmental responsibility, and customer satisfaction. Their operations combine modern asset‑management methods, community engagement, and commitment to regulatory standards.
ABOUT THE POSITION
We are seeking a motivated and organised Water Services Coordinator to oversee and coordinate a range of water, wastewater, and stormwater network operations. In this role you will liaise between field crews, contractors, regulators and stakeholders to ensure efficient service delivery, compliance, and asset integrity. This is a hands‑on coordination and planning role operating at the core of our water services operations.
DUTIES
* Coordinate day‑to‑day operations including water supply, wastewater collection, and stormwater system maintenance and works scheduling
* Manage service requests and coordinate response actions with field crews, contractors, and external partners
* Monitor and track job progress to ensure timely completion, including inspections, maintenance, repair, and cleaning works
* Maintain accurate records and documentation of network assets, maintenance history, and service performance
* Prepare and assist with regulatory compliance reports, permits, water quality and safety documentation as required
* Interpret technical plans, system maps, and GIS data to guide operations and maintenance planning
* Communicate with stakeholders including customers, contractors, and regulatory bodies, respond to enquiries and provide updates as needed
* Support on‑call and emergency response duties if required, ensuring swift resolution of urgent water service issues
SKILLS AND EXPERIENCE
* Degree in civil engineering, or a related field or equivalent relevant experience
* Previous experience in water services, utilities coordination, asset management or related operations, ideally within a water/wastewater context
* Familiarity with water industry standards, safety regulations, and compliance procedures
* Competence with data systems, asset‑management software, GIS and mapping tools; plus proficiency in MS Office applications
* Strong organisational and multitasking skills, with the ability to prioritise and manage multiple tasks simultaneously
* Good interpersonal and communication skills to liaise with internal teams, external contractors, and clients/stakeholders
* Problem‑solving mindset, attention to detail, and ability to work under pressure including, for emergency response situations
CULTURE
This company believes in teamwork, safety, integrity and continuous improvement. They value people who take initiative, show respect for colleagues and the environment, and are committed to delivering quality service to our community. They foster an inclusive workplace where all staff are supported to grow professionally. They encourage collaboration, open communication, and a proactive approach to problem‑solving.
BENEFITS
* Competitive salary and benefits package aligned with industry standards
* Opportunities for professional development, training and career advancement in water services and infrastructure management
* Supportive work environment with a strong emphasis on teamwork, safety and wellbeing
* Involvement in meaningful work, contributing to sustainable water supply and environmental responsibility for communities
* Flexible working arrangements where possible, including support for field‑based and office duties
HOW TO APPLY
Click "Apply for this job" or contact Mariam Fofana on 4*** or *******@ivorygroup.com.au for a confidential discussion.
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