Customer Experience (Sales Support) Consultant – Oakleigh
Temp-to-Perm
Are you a customer service specialist who loves helping others, solving problems on the spot, and being part of a supportive, engaged team?
This growing business is expanding and is now looking for Customer Experience (Sales Support) Consultants to join their friendly team in Oakleigh. This is a temp-to-perm opportunity with real pathways to long-term career development.
Why You’ll Love Working Here
Not only will you join a company with a strong reputation for premium products and exceptional service, you’ll also enjoy great team culture and workplace perks, including:
* Weekly morning teas
* State-of-the-art kitchen with a high-end coffee machine
* Free onsite parking
* Monthly massages, team lunches, and a genuinely collaborative team environment
About the Role
As a Customer Experience Consultant, you’ll be the first point of contact for customers, retailers, and internal stakeholders, ensuring every interaction is smooth, supportive, and solution-focused.
You will:
* Manage high-volume inbound calls and emails, delivering exceptional end-to-end customer support
* Handle order processing, tracking, and follow-ups using Pronto, SAP, or other ERP software
* Resolve customer enquiries, including more complex issues that require judgment and quick thinking
* Support Account Managers with troubleshooting, updates, and customer resolutions
* Coordinate inventory, dispatch, and warehouse communication
* Maintain accurate customer records and uphold a highly professional service standard across all touchpoints
About You
You thrive in a fast-paced, customer-focused environment and bring:
* Experience in customer service, inbound/outbound call centres, sales support, or internal sales
* Strong communication skills and a confident, friendly phone manner
* Ability to handle high call and email volumes while staying organised and composed
* A proactive approach to problem-solving and learning
* Experience using Pronto, SAP, or similar ERP systems
* Strong Outlook and Microsoft Office skills
What’s on Offer
* Salary: $65,000 + super (temp equivalent paid during the contract period)
* Hours: Monday–Friday, 8:30 am–4:30 pm (occasional Saturdays with overtime)
* Location: Oakleigh – free onsite parking
* A welcoming team culture that values support, collaboration, and continuous improvement
* Opportunity to go permanent after 3–6 months, depending on performance
Apply Now
If you're passionate about customer experience and want to join a positive, growing organisation that truly values its employees, we’d love to hear from you!
Sergei - 0447 612 ***
******@people2people.com.au
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.