**Position Summary**
**Stocker** - Stocks and straightens merchandise for sale in the warehouse. Constructs, assembles, and modifies display models. Clears and cleans aisles of empty pallets and debris. Provides prompt and courteous customer service to members, employees, and suppliers. Follows proper safety procedures and standards.
**Forklift Driver** - Moves pallets of merchandise with a stand-up electric forklift/electric pallet jack on the sales floor. Stacks merchandise from partial pallets onto full pallets and wraps in plastic wrap. Ensures that pallets placed in steel meet Costco Standards. Assists with stocking merchandise, clearing the sales floor of debris, and checking signs for accuracy. Provides prompt and courteous customer service to members, employees, and suppliers. Follows proper safety and security procedures and standards.
**Job Duties/Essential Functions**
**Stocker**:
- Follows merchandising standards and practices
- Communicates with supervisors and managers to determine merchandising plan and priorities
- Writes list of merchandise to be brought from steel, by forklift driver, for stocking
- Aligns merchandise, collects and returns stray items, and stocks to maintain high merchandise levels
- Cuts boxes for display/accessibility of merchandise and cuts twine or shrink-wrap from pallet
- Marks merchandise number on unmarked items
- Stocks opened cases onto shelves
- Moves and positions pallets of merchandise
- Stacks merchandise from partial pallets onto full pallets
- Wraps/ties and tags pallets to be returned to steel
- Checks for correct merchandise signs
- Constructs and assembles display models as necessary
- Modifies displays for safe handling by members (e.g. bolting heavy equipment, taping blade edges)
- Pulls loose cardboard and slip-sheets from floor
- Clears the sales floor of debris and sweeps
- Removes empty pallets from the sales floor and re-wraps loose merchandise
- Operates cardboard baler and trash compactor
- Follows all safety and security procedures
- Spots for Forklift Drivers to keep people out of fall-danger zone
- Follows established inventory prep guidelines prior to physical inventory
- Follows proper Merchandising and general safety procedures and standards
- Helps members to load large items into their cart, directs them to merchandise, and relates merchandise status knowledge
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees, and suppliers
**Forklift Driver**:
- Completes daily forklift safety checklist
- Hooks batteries up to battery charger
- Assists with creating drop list of merchandise for placement in aisles
- Communicates with floor managers to set priorities and determine merchandise placement
- Moves pallets of merchandise using electric forklift and electric pallet
- Uses/acts as spotter to alert forklift driver if something is falling and to keep people out of the fall-danger zone
- Wraps pallets in plastic wrap and attaches a merchandise tag
- Stacks merchandise from partial pallets onto full pallets
- Removes empty pallets from the sales floor
- Rotates stock as necessary
- Ensures that all pallets being placed in steel meet Costco Standards
- Assists with stocking
- Clears sales floor of debris
- Checks merchandise sign accuracy
- Ensures that the steel safety inspection checklist issues are rectified
- Marks unmarked merchandise with item number
- Follows proper Merchandising and general safety procedures and standards
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees, and suppliers
**_ Ability to operate vehicles, equipment or machinery_**
- Manual pallet jack, electric pallet jack, forklift, battery charger, pallets, cart, flatbed, broom, wheeled bin, rubbish compactor, cardboard baler, wrench, screwdriver, pliers, cutter, sticker marking gun, shrink wrap machine, license labels, RF gun, computer, printer, calculator, writing utensils, diamond tester, case alarms, electronic merchandise, cameras, cash register, table top/hand-held scanners
Education/Training:
- High School Certificate or higher
Licenses/Certifications:
- None; or
- Current forklift driving licence - High Reach experience
Experience/Skills:
- Strong customer service skills, sales, merchandising or comparable experience
- Supervisory or leadership experience, robust communication and interpersonal skills
- Knowledge of electronics, jewellery and appliances
- Attention to detail and organisational skills
- Problem solving and critical thinking skills
- Data entry and data management
- Google Suite (Docs, Sheets, Slides) & and basic knowledge of AS400
- Basic math skills
**Other specific requirements**
- Satisfactory Criminal Record Check for certain roles
- If successful, you will be required to undertake role & department specific training within specified timeframes
📌 Merchandising Department - Stocker & Forklift Driver
🏢 Costco AU
📍 Gold Coast