About QVS and Pet ER:
Queensland Veterinary Specialist (QVS) is Australia’s longest established, privately owned 24/7 specialist group. We treat every pet as a cherished member of the family, ensuring they receive the highest standard of care. We have three Specialist and Emergency hospitals currently Stafford, North Lakes with our newest hospital in the beautiful Sunshine Coast.
We’re looking for passionate Client Services Officers to be the welcoming face of our busy, multidisciplinary veterinary hospital. Join us on a full time basis (consider PT), working at our Sunshine Coast hospital. As a 24/7 hospital, we’re looking for team members who can work a rotating roster with shifts scheduled between 6:00 am and 11:00 pm.
The Role
Our Client Services Officer is the first point of contact for pet owners. We offer a dynamic and rewarding experience, this is not a typical Reception role! It’s a chance to make a real difference for pets and their owners while working in a dynamic, supportive environment.
Key Responsibilities:
1. Welcoming clients and managing waiting room workflow
2. Handling a high-volume email inbox
3. Coordinating and booking appointments over the phone and in person
4. Acting as a liaison between clients and the clinical team
5. Processing client payments
6. Requesting medical records, test results, and documents from third parties
7. Managing pet medical insurance claims
8. Being a point of escalation for