This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
Responsibilities
* Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings.
* Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
* Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk.
* Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA.
* Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset.
Required Qualifications
* Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
* Demonstrates a client-centric mindset, always acting in the best interest of the client.
* Has the ability to learn and adapt to new information and technology platforms.
Desired Qualifications
* Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
* Possesses industry knowledge and an understanding of investment products.
* Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
* Is comfortable operating in a fast-paced environment with changing and evolving responsibilities.
* Is detail oriented.
* Demonstrates a commitment to continuous learning and professional growth.
* Exhibits sound judgment and discretion when handling sensitive information.
* Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
* Demonstrates professional verbal and written communication skills.
Skills
* Account Management
* Client Management
* Customer and Client Focus
* Issue Management
* Oral Communications
* Business Development
* Client Solutions AdvisoryPipeline Management
* Prioritization
* Administrative Services
* Emotional Intelligence
* Referral Identification
* Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 37.5
#J-18808-Ljbffr