Entry Level Banking (90M0484381) Sydney, Australia
Salary: AUD61000 - AUD65000 per annum + super + monthly bonuses
Your new company
Join one of Australia's largest outsourced salary packaging companies, known for their award-winning customer service, as they provide simple salary packaging solutions to Australians. They aim to help people enjoy more of their income and are looking for a new customer service expert to join their team.
Your new role
As a Customer Service Representative, your key contribution will be to provide top-notch customer service to new and existing customers. You will act as a critical link between the company and its customers, ensuring they are well looked after. Your responsibilities will include:
* Answering customer queries via phone and email, ensuring timely, accurate, and quality responses
* Providing resolutions to technical queries and account management information on services
* Identifying queries requiring additional attention and implementing procedures to enhance customer confidence
* Ensuring accurate information is recorded within their system
* Contributing to the development of new ideas
* Performing administrative duties to support service delivery
Your skills and experience
* Ideally, at least 1 year of customer service experience, industry experience is open
* A natural desire and ability to help others, with a passion for excellent service
* Strong written and verbal communication skills
* Attention to detail, good time management, and resilience
* No weekend work; rotating roster Monday to Friday between 8 am - 8 pm
* Flexible working options: work from home and from the office
* Benefits include an additional day of birthday leave, 2 volunteer days, and 3 days over Christmas
* Perks such as free coffee and a monthly massage in the office
Your benefits
* No weekend work, with a rotating roster Mon - Fri between 8am-8pm
* Flexible work arrangements: remote and on-site options
* Additional leave benefits and wellness perks
Your next step
If this opportunity interests you, we would love to hear from you Click 'Apply' and attach your updated CV. For questions or a chat, contact me at sandra.lavorato@randstad.com.au.
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