Quality & Compliance Manager
CPE Group | Full -Time
About CPE Group
CPE Group is a family-owned Home Care Provider with 27 years of experience delivering health care across the Perth Metro area. We are Government approved for a range of services including Aged Care, Veterans’ Affairs, Disability (NDIS), and Private Care.
Our core values – understanding, kindness and respect - guide every decision we make, and we are committed to giving every client we support, the same high level of care that we would expect for our own family - underpinned by strong governance, compliance, and continuous improvement.
We are located in the Garden Office Park in Osborne Park, a new modern office close to public transport with parking onsite included. Facilities include complimentary use of a gym, tennis court and a swimming pool and there is also café.
About the role
We are seeking an experienced Quality & Compliance Manager to contribute to delivering home and community care services of the highest standard by taking a lead role in audit readiness, audit coordination, quality improvement and regulatory compliance across Aged Care and NDIS services.
Reporting directly to the Managing Director, this role is pivotal in ensuring CPE Group remains audit-ready at all times, meets regulatory obligations, and continuously strengthens quality and risk systems.
This is an exciting opportunity for a compliance professional who enjoys ownership, leadership, and driving best practice across an organisation.
Key Responsibilities
Audit Leadership & Regulatory Readiness
* Lead the preparation, coordination, and management of external audits, assessments, and accreditation processes across Aged Care and NDIS.
* Act as the primary audit contact, liaising with auditors, assessors, and regulators.
* Coordinate and conduct internal audits, self-assessments, and mock audits to ensure continuous audit readiness.
* Identify gaps, manage corrective action plans, and monitor follow-up actions to completion.
* Prepare high-quality audit documentation, evidence packs, and compliance reports.
* Support organisational readiness for regulatory changes and unannounced audits.
Quality & Governance
* Develop, implement, and maintain quality management and governance frameworks.
* Ensure alignment with:
o Aged Care Quality Standards
o NDIS Practice Standards
o Aged Care Act 2024 and NDIS Act 2013
* Monitor compliance performance and report trends, risks, and outcomes to leadership.
Incident, Risk & Safety Management
* Assist incident management processes, including SIRS and NDIS reportable incidents.
* Support investigations, root-cause analysis, and trend monitoring.
* Maintain and review the organisational risk register and mitigation strategies.
Policy, Procedure & Document Control
* Lead the development, review, and control of organisational policies and procedures.
* Ensure documentation remains current, compliant, accessible, and audit ready.
Training & Capability Building
* Monitor mandatory training compliance across Aged Care and NDIS.
* Support staff understanding of compliance, audit expectations, and quality requirements.
Continuous Improvement
* Analyse audit outcomes, feedback, and data to drive continuous improvement initiatives.
* Champion a culture of accountability, learning, and quality excellence.
About you
* Relevant tertiary qualifications or minimum 5 years’ experience in quality and compliance within aged care, disability, or community services.
* Demonstrated experience leading audit preparation, audits, and accreditation processes (not just supporting).
* Strong working knowledge of:
o Aged Care Quality Standards
o NDIS Practice Standards
o Aged Care Act 2024 & NDIS Act 2013
o Regulatory reporting obligations
* Proven ability to manage compliance frameworks, audits, corrective actions, and continuous improvement.
* Excellent written and verbal communication skills, including audit reporting.
* Strong organisational skills with the ability to manage competing priorities.
* High-level computer literacy (Microsoft Office and compliance systems).
* Enjoys working within a team of dedicated professionals.
Desirable
* Certificate IV in Training and Assessment.
* Experience mentoring teams in audit readiness and compliance improvement.
* Experience with WHS, clinical governance, and risk management frameworks.
What we offer you
* Be part of a dynamic and high performing, values driven team at an exciting time of change in home & community care.
* A trusted, family-owned organisation with a strong reputation for care and governance.
* Supportive leadership and values-driven culture.
* 24/7 EAP services for you and your immediate family
* Modern office at Garden Office Park, Osborne Park (parking, gym, pool, café).
* Competitive remuneration and professional development opportunities.
* The opportunity to make a real positive impact in people’s lives.