Department of Customer Service Reference number req49641 Occupation Strategy Work type Full-Time Location Gosford, Central Coast and Region Salary Information $113,574 - $125,720 Closing date 18 March 2026 at 10:00am
* Play a pivotal role in creating safer workplaces across NSW
* Clerk Grade 7/8 with a salary range of $113,574 - $125,720
* Temporary position up to 12months
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. As part of this change, we have opportunities within our Psychosocial Return to Work and Regulatory Engagement Directorate team. About the role:
As a Triage Advisor, you’ll be the first point of contact for Work Health and Safety notifications and requests for service. You will be the first point of contact for psychologically injured workers or those close to them (e.g., managers, colleagues, family) seeking advice or lodging WHS notifications related to psychosocial harm.
You will triage, assess, deescalate, and prioritise matters against SafeWork NSW’s triage and psychosocial risk frameworks; provide evidence-based guidance; and escalate urgent risk to emergency services and specialist mental health supports. You will:
* Triage and assess incoming work health and safety (WHS) matters and provide expert advice and support in the application of SafeWork NSW’s triage framework, as well as referring to support services where appropriate.
* Contribute to the expansion and delivery of support and advice for matters related to psychological risk and harm. Use trauma informed, person centred communication and de-escalation techniques.
* Deliver consistent, high-quality triage, assessment and verification activities by supporting frontline staff, promoting compliance with legislation, policies, and procedures, and ensuring timely and fair resolution of regulatory matters.
* Provide high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness.
About You: The ideal candidate will have the ability to work in a fast-paced environment and can manage competing priorities with confidence. You’ll bring:
* Strong analytical and decision-making skills.
* Excellent communication and stakeholder engagement abilities.
* A commitment to customer service and procedural fairness.
* The ability to work collaboratively and adapt to change.
* Excellent record keeping skills.
How to apply: Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role. Salary Grade 7/8, with the base salary for this role starting at $ base plus superannuation For enquiries relating to recruitment please contact Raji Subramanian via. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 18th March 2026 (9:59 am) Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or. For more information, please visit
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