Global Advisory & Markets, Engineering, Client and Production Support, Associate, Sydney
Pay Competitive
Employment type Full-Time
Job Description
Req#: 107313
YOUR IMPACT
FICC is a fast-paced trading environment with a wide variety of financial products. We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.
RESPONSIBILITIES AND QUALIFICATIONS
Your responsibilities include:
* Help users to quickly resolve issue
* Create user documentation for applications and processes
* Create runbooks for faster issue resolution
* Debug code and determine where changes need to be made to resolve root causes
* Manage support tickets to track recurring issues and support cost
* Perform start of day checks to ensure that systems are operational before the trading day starts
* Use tools to execute configuration changes, modify production data and entitle users to applications
* Execute BCPs to ensure that backup plans are up to date
* Develop tools and automate support processes
Basic Qualifications:
* Support and incident management experience
* Ability to read and debug code (Java/C++/Python)
* Strong communication skills
* Experience in software release process and change management
* Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
* Desire to do support as their primary role
Preferred Qualifications:
* Experience in supporting trading desks at large investment banks
* Experience in SRE
* Experience with Excel and data analytics
* Experience with an object oriented programming language
* Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)
ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
About the company
The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City.
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