**Work Type**:
- Fixed Term Contract - Full Time**Work Mode**:
- On-site**Industry**:
- Sales**Location**:
- Mulgrave - Victoria**Salary**:
Join a world-leading premium manufacturer and be part of shaping the future of excellence.
**Reference**:
- BH-26711**Key Responsibilities**:
- Oversee the daily operations of the department, ensuring optimal performance in handling inbound customer contacts and team productivity.
- Manage compliance and governance activities, including data confidentiality, privacy requirements, and Financial Services obligations.
- Develop and maintain inbound and outbound contact processes to ensure a premium customer experience aligned with a luxury brand.
- Facilitate training sessions for associates to enhance their skills and knowledge in meeting customer needs.
- Ensure accurate recording of all customer interactions in CRM systems and tools.
- Provide regular reporting on contact activity, sales results, and customer feedback to inform strategic decisions.
**Customer Interaction**:
- Deliver professional and customer-centric support to inbound customers and prospects, leading by example in premium service standards.
- Implement effective follow-up processes to manage enquiries and opportunities at a premium level of service.
- Collaborate with key stakeholders to ensure comprehensive product and service knowledge is available to customers and prospects.
- Drive continuous improvement initiatives to enhance the customer and dealer experience.
**Qualifications and Experience**:
- Tertiary Qualification/Degree in Commerce/Business or equivalent.
- Previous experience in customer contact, product, or sales roles.
- Stakeholder management experience preferred.
- Experience in Financial Services and/or OEM Automotive environment desirable.
**Additional Skills**:
- Excellent communication skills, both verbal and written.
- Strong analytical capability to identify customer insights and drive lead generation.
- Proficiency in presentation skills to senior audiences.
- Proven ability to work cross-functionally and influence change at both leadership and operational levels.