Overview
The Role: This is a fully operational position working across days, nights and weekends, with responsibility for both people leadership and commercial outcomes.
This role is about leading people well, so the business performs well.
Responsibilities
* Be the face of Terrigal Beach House
* Lead, engage and support a large team of up to 70 team members
* Set the tone on the floor through visible, values-led leadership
* Build strong team culture that drives service standards, repeat visitation and revenue
* Manage labour effectively to support strong flow-through to GOP
* Understand budgets, wage controls and operational panels
* Plan ahead for peak periods, events and seasonal trade to protect service and profit
* Coach leaders to lift capability, accountability and performance
* Build strong relationships with locals and regular guests
* Ensure compliance with licensing and venue requirements through consistent leadership
About You
* Has experience in large, high-volume hospitality venues
* Is comfortable working weekends and nights
* Leads with honesty, integrity and sound judgement
* Understands the link between people engagement, revenue and GOP
* Builds trust through consistency and clear communication
* Is confident managing labour, costs and service delivery at scale
* Enjoys developing people and creating future leaders
* Is hands-on, visible and calm under pressure
Qualifications & Requirements
* Current RSA and ARCG (essential)
* Licensee qualifications (highly regarded, not essential)
* Strong operational and commercial understanding
* Experience leading large teams in fast-paced environments
Why Join Us?
* A leadership role where people drive performance
* A venue with strong local connection and high-volume trade
* Opportunity to grow within a large hospitality group
* Real influence over culture, revenue and operational results
* A fast-paced, social environment where leadership matters
If you believe strong people leadership leads to stronger results, we'd love to hear from you. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.
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