Product Development Specialist
We're seeking an experienced Product Development Specialist to lead quality assurance across our soft accessories category.
Main Responsibilities:
* Manage quality processes with local suppliers, ensuring compliance with standards and resolving inspection failures and escalated customer complaints.
* Investigate and resolve product quality and safety complaints. Conduct store audits and support customer satisfaction initiatives.
* Act as the first point of contact for technical issues related to accessories for both Kmart and Target teams in Melbourne.
* Collaborate with buying and design teams to ensure product construction, safety, and quality standards are met during development.
* Stay updated on regulatory changes and coordinate training with compliance teams and third-party partners.
* Benchmark competitor products and conduct scheduled store audits. Verify accurate product representation on websites.
* Provide feedback on samples, manage approvals/rejections in PLM systems, and advise on hangers/hangtags as needed.
* Maintain strong relationships with key stakeholders including Buyers, Product Technicians, and Quality teams to ensure alignment and timely delivery across the critical path.
* Promote collaboration with QA and QC counterparts in Asia to ensure consistency and alignment on standards and processes.
The Ideal Candidate:
* Proven experience in handbags and soft accessories with a deep understanding of product construction and materials.
* Exceptional attention to detail ensuring every product meets our high standards.
* Strong cross-functional collaboration skills especially with Buyers, Compliance, and Product Technicians.
* Experience in quality assurance and compliance including supplier engagement and issue resolution.
* Excellent communication and problem-solving abilities to navigate challenges and drive continuous improvement.
* Familiarity with PLM systems and product development processes to manage workflows efficiently.
What We Offer:
* A dynamic work environment that fosters innovation and growth.
* Ongoing support and training to help you succeed in your role.
* An inclusive team culture that values diversity and promotes work-life balance.
* Competitive salary and benefits package.
About Us:
We are a leading retail company dedicated to providing high-quality products and exceptional customer service. Our mission is to empower our customers to live their best lives through our products and services.
How to Apply:
Apply now and take the first step towards a rewarding career with our company.
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