We are seeking a highly organized and customer-focused individual to join our dynamic airport operations team. As a Terminal Operations Officer, you will play a central role in ensuring the smooth and safe operation of our terminal facilities, supporting a wide range of stakeholders and contributing to an exceptional airport experience for passengers, tenants, and partners.
The primary objective of the Terminal Operations Coordinator is to coordinate the day-to-day administration of Terminal operations, commercial, airport car parking facilities and ground transport activities and support the Terminals team to provide quality of service to customers of the airport including administrative support where necessary.
About The Position
In this diverse and hands-on role, you will support the Terminal Operations Manager and the wider team in day-to-day operations, contingency planning, and risk management. You will work closely with airlines, law enforcement, and regulatory agencies to address operational and security matters, always ensuring compliance with legislation and internal policies.
You will coordinate terminal activities and car park operations, respond to property tenant queries, and oversee minor facilities works. Your contributions will touch almost every aspect of airport life.
Responsibilities
* Maintain accurate records and ensure compliance with WHS, environmental, and regulatory requirements.
* Support invoice processing and monitor costs.
* Contribute insights to redevelopment projects.
* Manage service contracts to ensure quality and performance standards are met.
Requirements
* Strong customer service experience from a transactional or high-interaction environment such as retail or hospitality.
* Organized, detail-oriented, and confident managing competing priorities with minimal supervision.
* Exceptional communication skills, both written and verbal.
* Natural problem-solver with a proactive mindset and ability to adapt quickly to new systems and processes.
* Eligibility for an Aviation Security Identification Card (ASIC) and current NT driver's licence or ability to obtain one.
Why ADG?
Airport Development Group owns and manages diverse infrastructure assets across the Northern Territory, including airports, hotels, aviation, and commercial buildings. We offer a competitive salary with a range of benefits:
* Professional, diverse and modern workspace.
* Employee Health & Wellbeing initiatives including a living well rebate.
* Free car parking facilities.
* Airport vendor employee discounts.
* Flexible working options.
* Additional 5 days bonus leave.
* Employee events, awards and recognition initiatives.