Job Title: Store Operations Associate
This role offers an exciting opportunity to join a dynamic team as a key contributor to delivering exceptional customer experiences across all sales channels.
* Main Responsibilities:
* Effectively manage store administration in line with established procedures to ensure seamless operations and efficient workflows.
* Promote cash handling and banking integrity, ensuring accuracy and security in all financial transactions.
* Tender transactions efficiently, maintaining high levels of customer satisfaction and loyalty.
* Ensure systems access and data integrity are maintained at all times, supporting the overall performance of the organization.
* Manage store web sales and extended warranty claims promptly and professionally, meeting customer expectations.
* Provide excellent telephone management and customer service, addressing queries and resolving issues promptly.
* Develop and execute marketing and promotional activities that drive sales growth and engagement.
* Contribute to financial performance by effectively managing inventory and controllable expenses, optimizing resources for maximum impact.
* Serve as a central point for all sales channel fulfillment, adhering to established procedures to ensure timely and accurate delivery.
* Foster a collaborative work environment, working closely with colleagues to achieve a consistent positive store and channel experience for customers.
Key Qualifications:
* Customer Focus: Prioritize customer needs and deliver solutions that exceed their expectations.
* Results Driven: Consistently meet or exceed targets, even in challenging circumstances.
* Self-Awareness: Demonstrate self-awareness through effective use of feedback and reflection, driving personal growth and development.