**Specialist Japan Travel Consultant**
- Brisbane Office
- English - Native level (Advantage of Japanese language knowledge)
- Senior Specialist Japan Travel Consultant (1+ years Japan travel sales experience req)
- Advantage of experience living or traveling in Japan
As the first port of call for our leads, you'll ensure a winning first impression, seeking to establish trust and build rapport with your clients from the very beginning. Responding to incoming leads, you'll work with your clients to create a high-quality proposal based on your expert knowledge of our product offering and your personal experience.
Your capacity to manage competing tasks and ability to prioritise effectively will be crucial in this role. While the reservations process will mostly be handled by our Booking Delivery Team, you will be accountable for the overall client experience and satisfaction.
**What you will be doing**
- Create high-quality tailor-made itineraries for direct and trade clients based on their requirements.
- Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry.
- Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip.
- Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients.
- Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving.
- Undertake familiarisation visits and inspections in Japan where required, to boost your own knowledge and share insights gained with your peers and product team.
**Beneficial skills and experience**
- Experience of working in the travel industry.
- Some level of sale experience (bonus points for travel sales) or a strong interest in sales
- Experience of travel to / living in Japan
**Conditions**
- This is an office-based role, and it is expected that most of your initial induction and onboarding will take place in the office.
- Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate.
**Benefits of working with us**
- We are proudly certified B Corp and believe that travel is a force for good in the world, bringing people together, encouraging greater understanding and creating good jobs
- 25 days annual leave, rising by one day each year to a maximum of 28 days, plus an extra day's leave for your birthday
- Specialist Japan Travel Consultants commence on an annual base salary of between $50,516 and $53,592 and earn an uncapped bonus with on target earnings (OTE) of $8000 in the first year
- Senior Specialist Japan Travel Consultants commence on an annual base salary of $55,200 - $60,319 and earn uncapped bonus with on target earnings (OTE) of $16,000 in the first year
- Uncapped bonus rising rapidly as you gain exposure to higher end enquiries and move through our progression ranks to Senior and beyond
- Beautifully appointed and secure office with sweeping city and river views in Toowong, with all modes of transport available (this is not a retail shopfront)
- Small, close-knit team that love to share a passion for Japan and other InsideAsia destinations
- Health Employee Assistance Program; Parental leave - 1 week (in addition to any statutory entitlements)
- Superannuation 11% p.a
- Paid volunteering leave
- Regular staff socials and wellbeing events
- Discounted travel for staff, family and friends
- Local Discounts via Perkbox
- Designated paid learning and development time