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Customer service representative

Alice Springs
Amentum
Customer Services agent
Posted: 12 February
Offer description

Essential Responsibilities

Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
Work Order administration management including close outs and scanning.
Site office and accommodation room reservations and allocations.
Manage Engine customer requests including work order requests and conference room bookings.
Customer enquiries from walk ins, phone calls and emails.
SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
General reporting as required.
Manage portal content and uploads for SSC department.
Ensure compliance with all site environmental health and safety requirements.
Any other reasonable duties as requested.

Qualifications

Minimum Essential

Experience with SAP
Computer software and application knowledge
Working with minimal supervision and experience
Working as part of a dedicated team
Demonstrated communication and interpersonal skills
Administrative skills

TICKETS AND LICENCES

Minimum Essential

Drivers License

Desirable

Diploma/Degree in Business Admin or equivalent
Administrator level SAP experience
Records management experience
Capability to develop innovative solutions
Experience writing and developing policies and procedures

Experience And Skills

Minimum Essential

1-2 years' experience
Strong communication skills and the ability to engage with varied stakeholders
Experience with MS Office 365 / Windows operating system

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand.

SECURITY CLEARANCE REQUIREMENT

It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Negative Vetting (NV1) Department of Defence Security Clearance (Australian).

Statement Of Work Requirements

All personnel assigned shall be:

At least 18 years of age.
Able to fluently read, write and speak English

EHS REQUIREMENT

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

Completing work tasks in a safe manner
Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

PROCEDURE COMPLIANCE

Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.

Compensation Details:

AUS: $59280- $80801

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

02/10/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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