About SDS Training
SDS Training is a professional training and development provider dedicated to empowering individuals and organizations through high-quality learning solutions. As we expand our reach and enhance our service offerings, we are seeking a proactive and creative Marketing & Customer Service Officer to support our brand growth and ensure exceptional learner experiences.
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Key Responsibilities
Marketing Responsibilities
* Develop and implement marketing strategies to promote SDS Training's courses and services.
* Manage social media channels and create engaging content for digital platforms.
* Utilise CRM systems an tools to support Customer Service activities and drive marketing initiatives.
* Support the design of promotional materials, newsletters, and campaign content.
* Conduct market research to understand training needs, industry trends, and competitor activity.
* Monitor analytics and prepare performance reports for marketing campaigns.
* Assist with marketing for events, workshops, and learning programs.
Customer Service Responsibilities
* Respond to learner and client inquiries via phone, email, and social media.
* Provide accurate information about courses, schedules, registrations, and requirements.
* Process course bookings and work with clients to support course completion and accurate learner records.
* Follow up with clients and learners to ensure satisfaction and address concerns.
* Collect feedback to improve course delivery and customer experience.
* Liaise with trainers and internal teams to ensure smooth communication and operations.
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Requirements
* Previous experience in marketing or customer service (experience in training/education is an advantage).
* Excellent verbal and written communication skills.
* Strong digital marketing and social media management skills.
* High level of organisation and ability to manage multiple tasks.
* Friendly, customer-focused attitude with strong problem-solving skills.
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What SDS Training Offers
* Competitive salary.
* Opportunities for professional development and training.
* A collaborative and growth-oriented working environment.
* Exposure to impactful learning and development projects.
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How to Apply
Interested applicants should submit their CV and cover letter.
Application Deadline: Due to the anticipated volume of candidates, shortlisted candidates will be contacted and to those not receiving a call we thank you for your time.