Working on a rotating roster of 4 nights on, 4 nights off, you'll be the first point of contact for IT support queries across a wide range of devices. The Company Join a dynamic, fast-paced organisation where customer service and technology go hand in hand. This is your chance to be part of a collaborative team that values initiative, communication, and continuous improvement. We’re looking for someone who thrives in a night-shift environment and is passionate about delivering outstanding support experiences. The Role Working on a rotating roster of 4 nights on, 4 nights off, you’ll be the first point of contact for IT support queries across a wide range of devices and systems. You will: Provide Level 1 support for desktop applications, PCs, laptops, tablets, iPads, and iPhones Log and resolve incidents efficiently while ensuring a high level of customer satisfaction Communicate clearly and positively with users, providing status updates and guidance Use remote tools and monitoring systems to assist with issue resolution Document and escalate more complex technical problems as needed You We’re looking for a tech-savvy, customer-focused individual with: Previous experience in a Service Desk or call centre support role Strong communication and troubleshooting skills The ability to explain solutions in plain language Effective time management and a calm, solutions-focused approach Technical Skills: Windows 10 Microsoft 365 Active Directory LAN/WAN fundamentals Experience using remote support tools Benefits 4 nights on / 4 nights off – achieve work-life balance Exposure to a broad technical environment Supportive team culture Opportunity for ongoing learning and growth Apply Now Apply Now - Please apply to the link with a word doc resume addressed to Sheralee@redwolfrosch.com.au ASAP. Redwolf Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant