Access Officer
About the Role
The APS3 Access Officer may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities of the role include but are not limited to:
Reviewing, processing and assessing documentation and ensuring all information is available for an access decision in accordance with policy and legislation.
Making appropriate access decisions in accordance with delegated authority.
Maintaining records and undertaking a range of data entry responsibilities in accordance with Agency standards and policies.
Managing incoming and outgoing correspondence.
Scanning and filing documents according to Agency standards and policies.
Key skills required for role
Positive contemporary attitudes to people with disability
Customer service experience
Ability to work within the team and adapt quickly to a changing setting
Experience working with Microsoft programs (Outlook, Excel and Word)
Ability to work closely with the participant and their carer/s
Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy
Ability to synthesis and analyse information and make decisions
Adaptable communication and interpersonal skills
Competency with IT systems
Desirable skills to have for the role
Experience working with people with disability or lived experience of disability
Experience in working within service delivery environment
Administrative experience
Security The following essential checks/clearances are required to perform the role:
Working with Children Check
Australian Government Security Vetting Agency (AGSVA) clearance
Pre-Engagement Check
Submissions close Monday 28th of November, must be flexible and available immediately for interview.