About this Role
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We are seeking a skilled and friendly Retail Customer Service Officer to join our team. In this role, you will play a key part in delivering exceptional customer service and providing a welcoming experience for our customers.
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As a Retail Customer Service Officer, you will be responsible for performing customer sales and service transactions, managing high-value transactions accurately, and conducting identity services transactions.
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You will also promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities. Additionally, you will assist customers with mail lodgements and associate costs, build rewarding relationships with customers by understanding their needs, and assist with administrative duties such as stocktaking and record maintenance.
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About You
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To be successful in this role, you will need to have experience in customer service and/or cash handling. You will also need to be fit to lift up to 16kgs of mail regularly and stand for your shift.
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You will be a friendly, enthusiastic, and reliable individual who loves working in a team environment. You will put the customer at the centre of everything you do to help make a difference in the community.
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Benefits
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We invest in our employees for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.
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We offer competitive pay rates, including a pay rate of $27.48 that increases to $29.37 after 3 months. We also offer +12% Superannuation and a range of benefits to support your personal wellbeing and career development.
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What We Offer
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We are committed to creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We recognise and reward our employees for their contribution to our success with Post Perks and more.
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We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.