Claims Service Consultant – Liability | Customer & Operations | QLD, NSW & VIC
About The Role
* Managing a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner with a focus on personal injury.
* Making policy coverage decisions, assessing allegations of negligence to determine liability, and negotiating quantum within a delegated authority.
* Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships.
* Continuous communication with internal and external stakeholders to report on claim developments, trends, and potential large losses.
* Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved.
* Attending and advocating at Tribunal Hearings, Informal Settlement Conferences and Mediations under the guidance of senior staff.
About You
* Tertiary qualifications in law and/or experience working in a legal environment is highly desirable but not essential.
* Customer service experience and the ability to provide across a range of internal and external stakeholders.
* Ability to plan prioritise effectively, organise asks and manage competing resources and demands.
* Willingness to be a team player and support our collaborative and supportive culture.
* Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
* Strong negotiation and conflict resolution skills.
* A vision of long-term career progression.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
* For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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