Operations Leadership Position
About the Role We are seeking a dynamic and results-driven leader to oversee field technicians, workshop technicians and parts interpreters for the Northern Territory.
This pivotal role ensures the highest quality performance across our service division, driving operational excellence, safety and profitability.
Key Responsibilities:
* Drive lead generation and frequency optimization.
* Oversee inventory management and cost control.
* Lead regular performance reviews and team meetings.
* Ensure high-standard maintenance of rental, fleet and contract assets.
* Monitor equipment condition, breakdowns and service schedules.
* Conduct quarterly branch audits and implement improvement plans.
* Maintain communication between service and other departments.
* Maximize sales of overhaul, heavy duty battery and preventative maintenance plans.
* Ensure accurate invoicing and forecasting.
* Resolve disputes and site issues effectively.
* Monitor contract compliance and wheel/tyre usage reporting.
* Build strong relationships across branch and head office teams.
* Lead stocktake processes and manage service escalations.
* Take ownership of events impacting service revenue and results.
Qualifications:
* Diploma in Management or equivalent industry experience preferred.
* Proven leadership in service operations or industrial equipment.
* Strong analytical, reporting and problem-solving skills.
* Excellent communication and interpersonal abilities.
* High attention to detail and ability to manage competing priorities.