Store Operations Manager
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The primary objective of this role is to oversee the effective management of store resources, ensuring optimal productivity and efficiency in alignment with established company policies and procedures.
Key Responsibilities:
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* Strategic Stock Management: Maintaining accurate inventory levels to meet customer demands while minimizing stockouts and overstocking.
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* Operational Excellence: Ensuring seamless day-to-day operations, including cash handling, customer service, and staff management.
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* Performance Enhancement: Fostering a culture of continuous improvement, driving employee engagement, and promoting a positive work environment.
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* Customer Focus: Delivering exceptional customer experiences through prompt issue resolution, personalized service, and proactive problem-solving.
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* Leadership and Teamwork: Collaborating with colleagues to achieve shared goals, providing guidance and support, and promoting a sense of community within the team.
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* Adaptability and Innovation: Embracing change, staying up-to-date with industry trends, and exploring innovative solutions to drive business growth and success.
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Requirements:
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Grade 12
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Higher Certificate / Diploma