Telstra Retail: Full Time Customer Service & Sales Consultant KOTARA
Telstra Newcastle, New South Wales, Australia
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
1. Annual Fixed Remuneration: $64,915.20 per year *
*Junior Rates apply for those under 20 years of age.
2. Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. *12% superannuation included
3. Variable Remuneration: If you are eligible, the plan's rules (which may change) will determine eligibility, calculation and payment. The first 2 months are guaranteed while you learn on board.
4. Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
5. Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and purchase up to 4 weeks of additional leave.
6. Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program.
7. Flexibility: Flexible working hours and a supportive approach to parental leave—do it your way!
8. Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs.
9. Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued.
We're Looking For
* Great Communication Skills: Natural at connecting with people and making their day better.
* Solution-Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: Motivated to achieve (and exceed!) sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity: Can‐do attitude, even when things get busy.
* Customer-Facing Experience: Previous experience a plus but not required—bring enthusiasm and we'll teach you.
How to Apply Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process. Join Us at Telstra Retail When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team! #J-18808-Ljbffr