We are seeking a highly skilled Senior Technical Implementation Specialist to join our team. In this role, you will be responsible for leading the technical design, setup, and deployment of integrations with ISV and enterprise partners.
You will manage the full technical lifecycle, from designing scalable integration strategies to supporting QA certification and go-to-market readiness. Your deep knowledge of APIs and excellent stakeholder communication skills will enable you to become a trusted advisor to our partners while championing continuous improvement across our products and services.
About the Role
* Lead technical discovery sessions to scope out partner needs and design tailored integration solutions.
* Own the end-to-end technical architecture and deployment journey for partner integrations.
* Act as the primary technical contact for ISV and enterprise partners, supporting them from onboarding to post-implementation handover.
* Set up sandbox environments, test configurations, and ensure alignment with internal product capabilities.
* Collaborate closely with Product, Sales, Development, and Onboarding teams to ensure frictionless integration experiences.
* Develop and maintain detailed documentation including solution designs, Statements of Work, and process flows.
* Guide partners through QA, testing, and certification processes.
* Identify integration improvements and provide feedback to Product and Professional Services teams.
* Stay ahead of industry trends, platform updates, and new technologies to support innovative and future-ready solutions.
* Mentor junior team members and contribute to a culture of knowledge sharing and technical excellence.
About You
* You will have 5+ years in a technical implementation, integration, or solution design role—ideally within Payments, SaaS, or large-scale API environments.
* You will have proven experience managing complex technical projects with ISVs or enterprise clients.
* You will have a strong understanding of API technologies, including REST, OAuth2, Basic Auth, webhooks, and JSON error handling.
* You will be familiar with API tools like Postman, Swagger, and related integration testing platforms.
* You will have excellent communication skills, with the ability to translate technical detail for business stakeholders.
* You will have demonstrated success delivering scalable, commercially-aligned API integrations.
* You will have experience working in fast-paced, partner-focused environments with competing priorities.
* You will have a proactive mindset, with the ability to identify risks early and solve problems collaboratively.
Salary & Benefits
* The salary range for this role is $125,000 - $135,000 per annum + super and performance bonus.
* We offer flexible work arrangements that support your unique needs.
* We provide 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.
* We offer additional birthday, community giving, wellness, and study leave.
* We provide a jam-packed calendar of cultural celebrations and social activities.
* We offer global career and professional development opportunities.
* We provide salary sacrifice and an Employee Stock Purchase Plan.
This is an exciting opportunity to join a dynamic team and make a real impact. If you are passionate about technology and innovation, we encourage you to apply.