Job Title: Automotive Customer Service Professional
Job Description:
* Customer Facing Role:
* Provide exceptional customer service to clients face-to-face, ensuring a high level of satisfaction and building trust.
* Buildduring the job day positive relationships with customers and colleagues through effective communication and collaboration.
* Maintain regular contact with customers to provide timely updates on their vehicles.
* Work closely with internal teams to ensure seamless vehicle completion on schedule.
* Address customer concerns and complaints promptly, offering solutions that meet their needs.
* Offer accurate estimates for additional work or repairs, enhancing customer confidence in our services.
Responsibilities include maintaining key performance indicators (KPIs), selling additional work as required, and working independently within a team environment.
Key Skills and Qualifications:
* Customer Service
* Communication
* Teamwork
* Problem-Solving
* Timing Management
* Sales
Benefits:
* Ongoing training and development opportunities
* A supportive team environment
* Opportunities for career growth and advancement
* A competitive compensation package
Working Environment:
We are committed to creating a workplace that is inclusive, respectful, and empowering. We believe in fostering a culture of open communication, teamwork, and continuous learning. Join us in delivering exceptional customer experiences and growing your career with our company.