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Are you passionate about adventure? Experienced with motivating teams? Love to problem-solve and get things done? Join Tasmanian Walking Company (TWC) and become part of an eco-tourism family that’s been hitting the trails for more than three decades.
TWC has been walking for over 30 years, offering amazing wilderness experiences to our guests in some of Tasmania's most special and remote wilderness locations. We work to deliver a truly immersive experience as we create connections between people and place in remote cultural landscapes through our boutique multi-day walking experiences. Now, as we expand our footprint with exciting growth across mainland Australia - including the upcoming launch of our Uluṟu-Kata Tjuṯa Signature Walk in April 2026 - we invite you to join us on this journey.
We nurture a culture grounded in sustainability, respect, integrity, and genuine fun - values that shape everything we do. Our vision is to inspire people to connect with and conserve natural environments for generations to come. When you join TWC, you’re not just taking a job, you’re becoming part of a movement dedicated to responsible and impactful tourism.
About the Role
This full-time role based in Alice Springs is critical to delivering and growing our Northern Territory experience portfolio including the iconic Larapinta Walk and our exciting new Uluṟu-Kata Tjuṯa Signature Walk launching in April 2026.
Reporting to the Head of Delivery, the Regional Experience Manager (REM) will lead operational delivery, team leadership, asset management, and stakeholder engagement to ensure unforgettable guest experiences.
This role will allow you to apply your leadership and planning skills to lead a team of enthusiastic and driven individuals across our Larapinta and Uluṟu Walk experiences. Key responsibilities include, but are not limited to:
* Oversight of the operational quality and safe delivery of Larapinta and Uluru walks including provisioning, and monitoring and oversight of incidents and emergencies
* Oversight of all customer service activities, ensuring delivery of superb customer experiences
* Work with Head of Delivery to plan and develop new experience opportunities and project manage aspects of product development as required
* Support relevant team members to ensure assets and equipment are maintained and repaired to a high standard, and regularly inspected as per the asset management plan
* Management and training of relevant team members, through coaching, mentoring, goal setting, performance management, and training delivery
* Build strong relationships, ensuring effective collaboration with key stakeholders, including our owners, clients, Traditional Owners, Parks & Wildlife services, suppliers and tourism organisations
* Ensure compliance with, and continuous improvement of, operational procedures and legal requirements
* Ensure compliance with our Eco-Tourism Australia certification and seek to improve our environmental and eco-tourism credentials through continuous improvement of policies and procedures
* Manage the relevant experience operational budgets, with support from the Head of Delivery
What you will bring
This is an excellent opportunity for an individual who has an interest in the travel and tourism industry and is passionate about sharing Australian Wild Places.
We are looking for an enthusiastic and collaborative individual who is adaptive, process-driven, highly organised and possesses a growth mindset. In addition, you will have:
* Be willing to base yourself in Alice Springs
* Minimum of 4 years’ experience in a similar role, preferably in the tourism or multi-day walking industry
* Proven track record of successfully leading and developing a team
* Extensive experience in managing customer service and enhancing customer experiences
* Experience in managing operational budgets and financial planning
* Strong analytical and problem-solving skills, with the ability to identify and address operational challenges
* Exceptional organisational and time management abilities, with the capacity to prioritise tasks effectively
* Committed to continuous improvement of systems, processes, and procedures
Regular travel to Yulara will be expected as part of this role. During the operating season, this will include monthly travel, and a full week spent onsite each month.
What we can offer you:
* Relocation Assistance
* Additional support provided to Traditional Owner applicants
* Opportunities for ongoing training, and social and professional development events.
* Exclusive pro-deals program for access to discounted adventure gear.
* Opportunities to experience our other walking products.
* Family & friend discounts across our walking products.
* Flexible working options.
How to show your interest
Please provide your current resume and cover letter explaining why you are interested in the position with Tasmanian Walking Company.
Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life. Aboriginal and Torres Strait Islander people are encouraged to apply.
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Your application will include the following questions:
Which of the following statements best describe your right to work in Australia? Can you briefly describe your experience managing teams? Are you willing and able to relocate and be based in Alice Springs? What is your current notice period? What are your salary expectations for this role?
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