About the role
At Bankwest, we're transforming to become Australia's favourite digital bank, and product design is critical to how we get there. As part of a team that values curiosity, collaboration and bold thinking, you'll help us shape banking that's smarter, faster and genuinely useful for our customers in their everyday lives.
You'll sit within the Brand and Experience team in Customer, Marketing and Communications, championing customer‐led design across our digital ecosystem. Working in a cross‐functional, highly collaborative group spanning CX strategy, product design, experience design, and accessibility to turn strategy into reality by designing simple, distinctive, customer‐led experiences.
In this role, you'll be designing for our Everyday Experiences – a core focus area for the business. You'll shape key feature experiences within the Bankwest app, using feedback and experience insights to define the problems worth solving and influence the solutions we deliver.
Contract duration
This is a 12‐month contract.
Your day‐to‐day
Lead and own the problem space
* Drive end‐to‐end product design from early discovery through to solution delivery, shaping clear problem definitions and iterating towards validated outcomes.
* Lead collaborative discovery with your product trio (Product + Design + Engineering), using research, voice of customer insights, behavioural data, and market analysis to prioritise the right problems.
* Turn ambiguity into clarity in complex projects by framing and validating opportunities, shaping hypotheses, and identifying decision points – so the team has confidence in prioritising what matters most.
Design, test and iterate
* Plan and conduct research using the right qualitative and quantitative methods for the problem.
* Translate insights into actionable design direction, using journey maps, service design blueprints, user flows, wireframes, and prototypes.
* Use prototyping as a primary communication and decision‐making tool, applying the right level of fidelity at the right time.
* Validate concepts with customers through testing and continuously optimise based on what you learn.
Collaborate and influence
* Communicate design rationale clearly with stakeholders across all levels through clear storytelling and well‐structured playback.
* Operate in a dual track rhythm, contributing to continuous discovery while supporting smooth delivery.
* Build strong cross‐functional relationships with product, engineering, and business partners.
Contribute to design system
* Apply and evolve our design system to support consistency and efficiency supporting teams to deliver quality and cohesive experiences.
* Champion experience excellence across visual design, interaction design, prototyping, and research.
A bit about you
We're looking for a Senior Product Designer who thrives working end‐to‐end – from shaping problems and leading discovery, to designing and validating testable solutions, to championing delivery of the vision. You'll plan and facilitate research, co‐design sessions and workshops, and then bring ideas to life through Figma prototyping, iteration, and customer testing. You're someone who can simplify complexity, advocate for design‐led decisions, balance customer needs with delivery constraints, and bring partners along the journey.
We're interested in hearing from people with
* Proven experience across the full product design lifecycle (research, discovery, design, delivery).
* Expert capability in lean UX, synthesising what you learn, and prototyping to explore and validate direction.
* Strong interaction design skills with an understanding of native mobile patterns, platform behaviours, motion and micro‐interactions.
* Understanding of customer journeys and experience outcomes and can translate customer needs into clear experience improvements across a journey.
* You're comfortable navigating ambiguity, weighing trade‐offs, and making recommendations backed by evidence.
* You're a strong communicator who collaborates well in cross‐functional environments and builds effective partnerships.
* You bring working knowledge of business and technology constraints, with a risk‐aware mindset.
* You have AI literacy and a willingness to adopt new tools responsibly.
A bit about us
We're on a mission to become Australia's favourite digital bank. It's a big transformation from our roots as one of Australia's oldest banks, to a bank made for the needs of now. We're placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive – to make banking seriously uncomplicated. And we know we've got what it takes. It's no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work.
Benefits
* Flexible working so that you can balance life in a way that works for you
* The resources you need to grow your career and develop to your full potential
* Annual volunteer leave so that you can give back to the causes close to your heart
* A range of work perks across financial, lifestyle and general wellbeing initiatives
* Meaningful recognition that rewards great work with great rewards
Advertising End Date: 03/03/2026
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