Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
Sirva is now seeking Senior Move Management Consultant – Corporate to support our international clients in Australia.
This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Position Summary
To maintain and improve the Quality System within your own area of responsibility, conforming with Company policies, requirements and standards in relation to Quality Standards ISO 9001, FIDI FAIMPLUS and the International Global Service Charter, as well as ensuring compliance with other legislative restrictions and requirements.
To support all aspects specific to the AUNZ Government product ensuring maximum efficiency, professionalism and consistency of service provided to all corporate clients, our Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.
Functions and Responsibilities
* To work according to the requirements of the Company Quality System and ensure that the quality system is maintained in accordance with ISO9001, FIDI FAIMPLUS and the Quality and Procedures Manuals
* Ensure complete understanding and application of the requirements of the Network Global Service Charter
* Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities always, endeavouring to assist them where possible and ensure prompt response is given to all correspondence, including E-mails.
* To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
* Book any ancillary services that may be required by clients, completing all necessary details for order number issuing and transmission.
* Obtain all required documentation to ensure Customs Interactive, the PRA, and the Forwarding Instructions are done correctly as required for each export consignment
* Prepare the necessary documentation and pre alerts for on forwarding to overseas agents
* Stamp and code all export related creditors invoices on coordinated jobs
* Update and amend "Critical Date Prompt" reports to maintain less than 10 CDPs at any given time to enable company to maintain accurate "Customer Tracking System" and for the local system to generate the "auto survey requests"
* Produce conformation of shipping letters for clients, advising destination agent details, vessel and sailing details.
* Receive and register all import documentation into AMOS, EDI and Customs CMR systems, always being mindful of the penalties incurred for late reporting to Customs.
* Generate letters to import customers and follow up for receipt of required documentation to effect efficient and timely Customs & DA clearances.
* Proactively contact all customers by phone on a regular basis, following the Import Phone Call Process, and record all details of communications within AMOS.
* Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
* Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, obtain necessary documentation to collect containers from the wharf.
* Maintain close communication with overseas offices, agents and affiliates to ensure timely receipt of appropriate documents to allow on time reporting of cargo to Customs. Run reports regularly to identify any delinquent Agents.
* Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
* Liaise with Operations Departments nationwide to ensure timely collection of containers from the wharf.
* Close monitoring of container unloading in timely manner to facilitate deliveries within the required time frames.
* Prepare and create the appropriate invoicing through AMOS and ensure that the appropriate accruals are recorded and entered against each job.
* Ensure timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames.
* Book deliveries and prepare delivery documentation.
* Ensure outturn reports and delivery documents are sent to origin agents as appropriate.
SENIOR ADDITIONAL DUTIES
* Taking more complex/VIP moves.
* Providing a mentorship type support for new hires when onboarding and during their probation period.
* Go to person/2nd In Charge (2IC) when the manager is out.
* May be asked to handle specific reports/oversight for the team.
* Help with more simple escalations to support consultants.
* May be asked to lead certain projects.
Qualifications and Preferred Skills
· Demonstrated leadership capability
· Expert knowledge in household goods relocation and other Removalist activities
· Problem solving ability including the ability to communicate solutions providing reassurance to clients
· Excellent communication & presentation skills
· Time management & organizational skills
· Ability to be at a state of preparedness to act.
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.