Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation.
We pride ourselves on communicating and delivering our values in a real and meaningful way. Every Patient Matters.
Job Description
Hospitality Services Operations Manager
This key leadership role involves overseeing and managing the Environmental Services team, ensuring operational excellence, and driving the ongoing strategic development of these departments.
The successful candidate will report to the Group Director of Support Services and play a pivotal role in the success of our hospitality services, providing direction and support while aligning with the overall goals of the organisation.
This is an exciting full-time, permanent opportunity to make a lasting impact on the operational growth and success of Richmond's hospitality services.
The ideal candidate will:
* Work collaboratively with other Hospitality Services Operations Managers to ensure a consistent approach across all Epworth sites.
* Lead a patient-oriented team toward the timely and safe delivery of Hospitality Services to all patients, resulting in an exceptional patient experience.
* Drive a culture of accountability, where high-performing teams operate within a framework of best practice in customer service delivery.
* Effectively manage all resources to optimise quality, activity, business development, and financial performance through continuous improvement.
* Oversee the maintenance of operating environments to ensure the safety and wellbeing of patients, visitors, and staff.
* Contribute to the ongoing development of Epworth HealthCare's internal culture and external reputation by:
* Demonstrating behaviours and attitudes consistent with Epworth's Vision and Values and professional Support Services philosophy.
* Building strong relationships with internal and external stakeholders to continue building the reputation and brand of Epworth HealthCare.
At Epworth, we care about our patients and people. We care about keeping everyone safe. We value and empower our people, grow careers, and give our people support and flexibility to thrive and contribute to our communities.
Additional Information
We offer:
* Enhanced Not for Profit status, providing the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take-home pay.
* The largest educational scholarship program of its kind in Australia.
* Ability to purchase up to four additional weeks of leave.
* Reduced cost of health services for you and your family at Epworth.
* Relocation assistance is available for approved interstate candidates.
We believe inclusion and diversity are essential to our culture and values, focusing on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures, and beliefs – that reflect the communities we work in.