Job Overview
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Officer. This permanent, part-time role requires 61 hours of work per fortnight.
* This position involves providing exceptional customer service through face-to-face interactions, phone calls, and emails.
* The successful candidate will be responsible for assisting customers with their financial goals and providing solutions to meet their needs.
* Maintaining accurate records and reports is essential in this role.
* Handling customer complaints and resolving issues in a timely and professional manner is also a key responsibility.
Key Requirements:
* Experience in a customer-facing role, preferably in the banking and finance industry.
* Strong communication and interpersonal skills are required to build rapport with customers and colleagues.
* The ability to work accurately and efficiently in a fast-paced environment is essential.
* A high level of integrity and discretion when handling sensitive customer information is necessary.
* Flexibility to work varying shifts, including weekends and public holidays, is also required.
About the Role
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working collaboratively with a team to achieve sales targets and improve customer satisfaction.
We offer a supportive and dynamic work environment that encourages growth and development.