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Merchant account manager

Gold Coast
Entertainment Publications
Accountancy Manager
Posted: 24 August
Offer description

Add expected salary to your profile for insights.

Entertainment Group is well-known for the iconic Entertainment Book. In 2019, we evolved to become The Entertainment App, a membership-based mobile app. We offer a premier lifestyle and rewards platform, providing Australians and New Zealanders with unbeatable household savings for the past 31 years, whilst raising funds for community fundraisers.

We have raised over $100M for fundraisers and supported many thousands of local businesses on our journey so far.

Sound like something you would love to be a part of? Keep reading to see how you can.

The opportunity

As Partnerships Account Manager, you will manage key merchant accounts across your territories for Queensland.

Some of your responsibilities include:

* Managing key merchant relationships, leveraging opportunities to drive additional opportunities, and maintaining mutually beneficial partnerships.
* Handling member complaints (remote and in person) about merchants in your territory in a timely manner.
* Handling merchant cancellation requests using appropriate objection handling to retain merchants.
* Collaborating with the Head of Partnerships on a 'Waitstaff' Membership strategy for your territory.
* Working with Partnership Managers to produce tracking and data reports for merchant acquisition and retention.
* Producing regular tracking and data reports for key merchants.
* Implementing and conducting merchant briefings when needed.
* Partnering with the marketing team to deliver strategic and tactical marketing campaigns, ensuring client sign-off prior to launch.
* Communicating new product offers, locations, and pricing amendments to keep digital pages updated and signed off by clients.

We are looking for you to demonstrate:

Essential Skills and Experience:

* Account management experience within the hospitality sector.
* Enthusiasm and drive.
* Excellent interpersonal, written, and verbal communication skills.
* Effective negotiation and decision-making abilities.
* Strong commercial acumen.
* Strong relationship-building skills.
* Ability to quickly understand customer requirements.
* Mobility, agility, receptiveness, and welcoming attitude towards change.
* Capacity to manage workload to meet conflicting priorities and deadlines.

The ways we support and reward:

You'll join a talented, energetic team passionate about our product. As part of the team, you will receive a membership to our digital Entertainment Book to experience firsthand what you are part of.

We support diverse needs with flexible work arrangements, birthday leave, access to EAP and wellness services, flu vaccinations, salary packaging, a comprehensive learning platform, internal development, and volunteering leave.

To apply, click the "apply now" button and submit your resume via the "upload resume" function.


Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

* Which of the following statements best describes your right to work in Australia?
* What is your expected annual base salary?

Entertainment Publications is Australia and New Zealand's leading producer of dining and activity guides, helping raise over $6 million annually for local community groups. We are passionate about our brand, well-established with strong growth, and respected in our market. We pride ourselves on a fun, supportive culture and a focus on developing our staff careers.

To help us investigate further, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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